YHR program offers members extraordinary experiences, rewards, and recognition wherever you travel and stay with us. Members have access to exclusive benefits and discounted rates.
No, membership is free and you can sign up on our website. Sign up by clicking here
Becoming a member is quick and easy, you can either sign up with your facebook account or just fill in your name, email and password.
Members will be able to earn 1 free night stay for every 10 nights you stayed with us. On top of this, you will be able to access exclusive discounted rates, complimentary Wi-Fi and complimentary early check-in/late check-out (subject to availability).
You will collect 1 night stay for every night you stay at any of our eligible hotels. The nights will be collected and updated into your account 72 hours after you have checked out. But if you call the hotel directly for reservation, the nights collected will be updated at month-end after you have checked out.
The free night will be automatically calculated and credited into your account once you have accumulated 10 eligible nights of stay. The value of the free night will be equal to the average rate of your accumulated 10 nights stay.
You need to log in to your account at www.yourhotelrewards.com
. Select the dates of your intended redemption stay and search for availability. You will be able to book the room type and rates available for redemption with the following icon
Yes, you can redeem a free night stay for a rate that is higher than your eligible free night but you will have to top up the difference in the rate for the stay. However, do note that if you redeemed a stay value that is lower than your free night's rate, the balance of the value will not be returned to your account.
Yes, you will still be able to earn reward nights on a redemption booking for nights that you did not apply your free night to.
No, your free night will not expire if you make at least 1 reservation on YourHotelRewards every year.
Yes, all reservation made online is a confirmed booking. A confirmation email will be sent to you with your reservation and payment details. You can use this confirmation email to check-in to the hotel.
You can view your reservation online with the link sent to you in the confirmation email, or check your reservation at www.yourhotelrewards.com/trips
You can only make changes to guest name, stay preference and special request. If there are any changes to your travel dates or number of adults checking-in, please check for availability and make a new reservation with the changed dates/room type before proceeding to cancel your earlier reservation.
Please do check your cancellation policy before cancelling any reservation to avoid any unnecessary charges. If you are unable to cancel your reservation during the penalty period to change your booking, please email us at email@example.com
. Your hotel will assist you and may charge you for any changes made.
Cancellation of reservation can be made online by clicking on the link sent to you in your email confirmation. Any deposit made will be refunded back into your credit card according to the refund policy. If your cancellation is made during the penalty period, the deposit paid would not be refunded.
You can share your confirmation details with your friend by sending an invitation. Click on the invite button on the booking confirmation page, enter your friend's email address and an email will be sent to your friend to view your confirmation details.
The confirmation email serves as the payment receipt, you can print the confirmation email as your payment slip. All reservations and payment details will be reflected in the confirmation email.
Yes, we will collect a deposit charge upon reservation to guarantee your booking. The hotel will then charge the outstanding amount upon check-in to the hotel.
For special rates promotions or non-refundable bookings, your credit card will be charged for the full payment upon reservation to secure your booking for the special rate.
Depending on your card issuer’s practice, it may take an approximate 5 to 10 business days or longer after your cancellation.
All special requests are subject to availability and are not guaranteed. We will forward your request to the hotel that you have booked, however, we strongly advise that you follow up with hotel on your request again upon check-in.
Please indicate under the special request field and provide your time of arrival/departure. This request is subject to availability and not guaranteed. Please follow up with hotel before/upon arrival.